Monthly Archives: July 2009

EMOTIONAL SELLING | Part 3

Posted on July 31, 2009 by Todd Chandler

Okay just one more exam­ple of emo­tional selling.

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EMOTIONAL SELLING | Part 2

Posted on July 30, 2009 by Todd Chandler

Another exam­ple of of emo­tional selling.

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EMOTIONAL SELLING | 3 Simple Resources

Posted on July 29, 2009 by Todd Chandler

You’ve prob­a­bly heard the old adage, “You don’t sell the drill; you sell the hole.” But that’s only half the truth. You don’t even really sell the hole; you sell the sat­is­fac­tion of hav­ing drilled the hole with lit­tle to … Con­tinue read­ing →

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Grand Marshal or Sweeper | Which role do you want to play?

Posted on July 23, 2009 by Todd Chandler

I heard a great anal­ogy today that answers the objec­tion that it takes too much time to seek an associate’s per­spec­tive dur­ing a per­for­mance con­ver­sa­tion. You’ve prob­a­bly heard that con­cern or maybe even said it your­self. THE ANALOGY: In a … Con­tinue read­ing →

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6 Different Perspectives on Customer Service

Posted on July 18, 2009 by Todd Chandler

One of my favorite poems is The Blind Men and the Ele­phant by John God­frey Saxe. In it, he tells an old Indian leg­end of six blind men get­ting very dif­fer­ent per­spec­tives of the same ele­phant. This week I had … Con­tinue read­ing →

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The Creative Process — Thinking Inside the Box

Posted on July 10, 2009 by Todd Chandler

I just found this music video at avoi­sion. The entire video was shot using web cams from around the world. The coor­di­na­tion must of taken a pretty strong sto­ry­board to visu­al­ize what this was going to look like all together. … Con­tinue read­ing →

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3 out of 12 Brain Rules Specifically Selected for Presenters

Posted on July 8, 2009 by Todd Chandler

Here a fun, fast mov­ing pre­sen­ta­tion from Garr Reynolds. Although, in these slides he looks more like a cute lit­tle tree frog. Brain Rules for Pre­sen­ters View more pre­sen­ta­tions from garr.

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Bite-sized Learning

Posted on July 5, 2009 by Todd Chandler

How Bub­bles the pilot whale taught me the impor­tance of keep­ing knowl­edge man­age­ment bite-sized. Bite-sized Learn­ing View more doc­u­ments from Todd Chandler.

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5 Ways to Win According to Master Sun

Posted on July 3, 2009 by Todd Chandler

Here are Mas­ter Sun’s 5 ways of know who will will from The Art of War: THOSE WHO KNOW WHEN TO FIGHT AND WHEN NOT TO FIGHT ARE VICTORIOUS. Pri­or­i­tize. THOSE WHO DISCERN WHEN TO USE MANY OR FEW TROOPS … Con­tinue read­ing →

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