Author Archives: Todd Chandler

DESIGN is Better than another SIGN

I am fas­ci­nated by ser­vice providers who try to shape behav­iors with customer-facing job aids (like this one at the Westin Cop­ley Place or this funny one in a restau­rant bath­room). Ser­vice providers expe­ri­ence what they per­ceive as a stu­pid … Con­tinue read­ing

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April Quotes Bring May Ideas

Fin­ished April strong with some inspir­ing quotes from keynote speak­ers at the Amer­i­can Gem Soci­ety Con­clave con­fer­ence. I pulled a few quotes from books I was read­ing — Dif­fer­ent, Steve Jobs, Dog of the South — but most of the April quotes came from my new addic­tion — pod­casts. The quote with the most notes for the month was from Pene­lope Trunk. Con­tinue read­ing

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Easter Egg Job Aid

Well, every year, and I mean EVERY year, we lose a few eggs. Maybe I get too aggres­sive with mak­ing the hunt chal­leng­ing, or maybe my kids just are the eagle eyes I think they are, but every year we end up walk­ing the yard together look­ing for 2–5 eggs that are never found. Con­tinue read­ing

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QUOTES RECAP | Unique

I actu­ally found myself typ­ing “truly unique” a two days after post­ing “Unique needs no mod­i­fier” from George Carlin’s If I Were in Charge of the Net­works. Con­tinue read­ing

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QUOTES RECAP | Creativity is Work

Saw a theme emerge from the quotes I choose for Obser­va­tion Paper this week — artist talk­ing about cre­ativ­ity. Con­tinue read­ing

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TWEETS of the WEEK

Twit­ter is an amaz­ing source of use­ful infor­ma­tion, the way a haystack is an amaz­ing source of nee­dles.” ~ Andy Borowitz Con­tinue read­ing

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OSCAR QUEST | The FINAL Ranking

WARRIOR > Best movie nobody is see­ing. Rocky with two heroes and way bet­ter more intense fight scenes and Nick Nolte as Nick Nolte. Con­tinue read­ing

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REVIEW GRAPHIC for 18 Oscar Nominated Films

I man­aged to fully exe­cute my plan of attack to see all 18 movies before Oscar night. This is my review graphic of all 18 films. Feel free to down­load it and share it with oth­ers. What movies did you like best? Con­tinue read­ing

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OSCAR QUEST | The Ranking

My Oscar night plan of attack has worked. With 4 days to go until the Oscars, I’ve watched 17 of the 18 Movies to See before Oscar night. So here is my rank­ing so far (minus The Help which I … Con­tinue read­ing

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Best Picture Quotes

A col­lec­tion of Oscar wor­thy quotes. Con­tinue read­ing

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