DESIGN is Better than another SIGN

I am fas­ci­nated by ser­vice providers who try to shape behav­iors with customer-facing job aids (like this one at the Westin Cop­ley Place or this funny one in a restau­rant bath­room). Ser­vice providers expe­ri­ence what they per­ceive as a stu­pid ques­tion or a cus­tomer not doing what “they are sup­posed to do,” so the first solu­tion they jump to is to cre­ate a sign to dic­tate behavior.

Bravo to AMC The­aters which took a more customer-centric approach. Instead of a con­de­scend­ing sign, they added design redun­dancy on their but­ter dis­penser with three dif­fer­ent but­tons mak­ing it eas­ier and quicker for cus­tomers to fig­ure it out.

Three buttons on the Butter Dispenser at AMC Theaters

Next time you’re munch­ing on some but­tery pop­corn, remem­ber to con­sider design as the first solu­tion as opposed to adding more instruc­tions and direc­tions. Michael Loop states it well in his recent post Two Uni­verses | Design Well-Informed Impro­vi­sa­tion.

"Great design makes learning frictionless." ~ Michael Loop

What other customer-facing job aids or design solu­tions have you seen?

Posted in Customer Experience, Design, Learning | Tagged , , | Leave a comment

April Quotes Bring May Ideas

April Quotes from ObservationPaper.comFin­ished April strong with some inspir­ing quotes from keynote speak­ers at the Amer­i­can Gem Soci­ety Con­clave con­fer­ence. I pulled a few quotes from books I was read­ing — Dif­fer­ent, Steve Jobs, Dog of the South — but most of the April quotes came from my new addic­tion — pod­casts. The quote with the most notes for the month was from Pene­lope Trunk.

Posted in Quotes | Leave a comment

Easter Egg Job Aid

I love sim­ple lit­tle job aids that give me the free­dom to stop wor­ry­ing about things I’m sup­posed to remem­ber. After hav­ing to replace the motor in my wet-ice, under-the-counter ice maker (turned off the water but not the ice maker), I took a big Sharpie marker and wrote directly on the con­crete wall next to the water shut-off value, “ICE MAKER!” Now, I always remember.

We have plenty of other job aids at my house — there’s the last gal­lon of milk job aid and my Christ­mas lights job aid. So it’s only nat­ural, and a lit­tle sur­pris­ing that it took this long, that I finally cre­ated the Easter egg job aid. Tra­di­tion­ally on Easter, I hide 100 eggs in our yard (25 for each child). We write their ini­tials on each egg, and the chil­dren have to find their spe­cific eggs. I make the older children’s eggs more dif­fi­cult to find.

Every year, we lose a few eggs. Maybe I get too aggres­sive with mak­ing the hunt chal­leng­ing; or maybe our yard is too over­grown with flow­ers, shrubs and weeds; or maybe we really should get the kids eyes exam­ined. What­ever the rea­son, what­ever the cause, we have a con­sis­tent per­for­mance problem.

So this year, the kids sug­gested I take pic­tures of all the eggs as I hide them. That way we could go back and see which where the miss­ing eggs are. I get their point, but that wasn’t a prac­ti­cal solu­tion. How would you cat­e­go­rize those 100 pho­tos for easy search? Or know which ones were found or not? And really, one egg in the grass looks just like another egg in the grass.

So my solution…

STEP 1: Grab a quick screen shoot of our house from Google maps. Then copy it in a Noteshelf note­book four times (a sep­a­rate page for each child).

Todd Chandler Easter egg job aidSTEP 2: Use the pen tool to mark the loca­tion of each egg.

Easter egg job aid with locations Todd Chandler

STEP 3: When it’s time to look for the miss­ing eggs, grab my iPad and walk the yard with each child. The joke of the morn­ing was, “There’s an app for that.”

Easter Egg Job Aid Checked

I thought it was bril­liant — truly one of my bet­ter ideas, but here’s the thing: three days later, there are still two eggs miss­ing. Maybe I should just make the eggs a lit­tle eas­ier to find next year.

What’s one of your crazy Easter egg sto­ries? I’d love to hear about it in the com­ments below.

Posted in Learning | Tagged | 1 Comment

QUOTES RECAP | Unique

I actu­ally found myself typ­ing “truly unique” two days after post­ing “Unique needs no mod­i­fier” from George Carlin’s If I Were in Charge of the Net­works.

George Carlin Quote

I found the bold­ness of Peter Aceto, CEO of Finan­cial ser­vices firm ING Direct Canada, refresh­ing in this quote. Here’s more fun stats about CEOs who tweet.

Peter Aceto Quote

And my favorite quote of the week goes to Mer­lin Mann whose rant about cura­tion post­ing caused me to think twice, maybe even three times, before throw­ing around the “cura­tor” label so glibly. I also really liked this strik­ing photo from Leo Reynolds.

Merlin Mann quote

Posted in Quotes | Tagged , | Leave a comment

QUOTES RECAP | Creativity is Work

Saw a theme emerge from the quotes I choose for Obser­va­tion Paper this week — artists talk­ing about cre­ativ­ity. First, I heard this Chuck Close quote on a recent Six Pix­els of Sep­a­ra­tion Pod­cast.
Inspiration is for amateurs
The sec­ond comes from a video by John Cleese. Hat tip to Kourosh Dini who was a guest on a work­flow episode of Mac Power Users.
John Cleese quote
And the last one comes from Alec Baldwin’s inter­view with Herb Alpert on Here’s the Thing.
Herb Albert quote

Posted in Quotes | Tagged , , | Leave a comment

TWEETS of the WEEK

When in doubt, remember: no one cares what you think. ~ Josh Hara"I like nonsense. It wakes up the brain cells." ~ Dr. Seuss #ideachatTwitter is an amazing source of useful information, the way a haystack is an amazing source of needles.

Posted in Quotes | Tagged , | Leave a comment

OSCAR QUEST | The FINAL Ranking

I’ve seen all 18 Oscar nom­i­nated films in my plan of attack to pre­pare for Oscar night. Here’s my final ranking:

  1. THE DESCENDANTS > Sad. Won­der­fully sad. Clooney expresses emo­tional strug­gles with just 43 mus­cles. Sid gets cold cocked.
  2. THE ARTIST > Dance scene retakes = pure chem­istry. I would watch this again and again, “With pleasure.”
  3. A BETTER LIFE > Didac­tic title aside, Demián Bichir’s per­for­mance as an undoc­u­mented immi­grant father who keeps mov­ing for­ward is brilliant.
  4. WARRIOR > Best movie nobody is see­ing. Rocky with two heroes and way bet­ter more intense fight scenes and Nick Nolte as Nick Nolte.
  5. THE GIRL WITH THE DRAGON TATTOO > Tried not to like it. Orig­i­nal had Mikael’s gen­er­ous awe; Hollywood’s Lis­beth is deeper, more compelling.
  6. HUGO 3D > Stun­ningly beau­ti­ful, although charm­ingly pre­dictable, and still won­der­fully magical.
  7. EXTREMELY LOUD AND INCREDIBLY CLOSE > In this modern-day, cloy­ing, epic quest, Odysseus is an 11 yo NYer with Asperg­ers. I sobbed at that damn answer­ing machine.
  8. MIDNIGHT IN PARIS > Clas­sic Woody Allen, although these days he looks much younger, has blond hair, and wears contacts.
  9. TINKER TAILOR SOLDIER SPY > Would knew such slow pac­ing could move so quickly. Method­i­cal spy thriller.
  10. MONEYBALL > Best sports busi­ness movie since Jerry Maguire. Flips the focus from “Show me the money,” to player results — “He gets on base.”
  11. MY WEEK WITH MARILYN > Love the act­ing style con­trasts high­lighted between Mar­i­lyn and Sir Lau­rence Olivier, yet both pre­fer younger romances.
  12. IRON LADY > A won­der­fully told love story dressed up in pearls to look like a world leader bio pic. Touch­ing, warm, and inspiring.
  13. THE HELP > Johnny Cash, Bob Dylan, a dark blue 1962 Cadil­lac con­vert­ible, and a bright red 1959 Corvette road­ster. Bet­ter than I expected.
  14. BEGINNERS > The cos­tume party scene = most roman­tic pick-up ever. Arthur, the sub-title talk­ing dog, as funny as Jon Hamm’s uncred­ited Ted.
  15. BRIDESMAIDS > Start with a base of raunch­i­ness, add a dash of phys­i­cal com­edy, and warm until your heart says, “Ahhh.”
  16. WAR HORSE > If you get it on DVD, fast for­ward to the horse run­ning through barbed wire. Watch the next 7 min­utes of sol­diers cut­ting him free. Eject DVD and return.
  17. ALBERT NOBBS > Is a pathetic, unlike­able, gen­der­less shell of human being which holds lit­tle enter­tain­ment value because we never con­nect with him… err, her.
  18. TREE OF LIFE > Planet Earth with creepy voice overs and a dick­weed dad as the apex predator.

What movies did you like best? Leave your thoughts in the com­ments below. Also, check out My Review Graphic of all 18 Movies and my favorite quotes from the best pic­ture nom­i­nees.

Posted in Movies | Tagged , , , , , | Leave a comment

REVIEW GRAPHIC for 18 Oscar Nominated Films

Review Graphic of 18 Oscar Nominated Films

I man­aged to fully exe­cute my plan of attack to see all 18 movies before Oscar night. This is my review graphic of all 18 films. Feel free to down­load it and share it with oth­ers. What movies did you like best? Which ones do you think will take home the Oscars? Leave your thoughts in the com­ments below.

Other Oscar related posts:

Posted in Movies | Tagged , , , , | Leave a comment

OSCAR QUEST | The Ranking

My Oscar night plan of attack has worked. With 4 days to go until the Oscars, I’ve watched 17 of the 18 Movies to See before Oscar night. So here is my rank­ing so far (minus The Help which I plan to see tomor­row night) along with a Twitter-sized review for each. What are your favorites? I would love to hear in the com­ments below.

  1. THE DESCENDANTS > Sad. Won­der­fully sad. Clooney expresses emo­tional strug­gles with just 43 mus­cles. Sid gets cold cocked.
  2. THE ARTIST > Dance scene retakes = pure chem­istry. I would watch this again and again, “With pleasure.”
  3. A BETTER LIFE > Didac­tic title aside, Demián Bichir’s per­for­mance as an undoc­u­mented immi­grant father who keeps mov­ing for­ward is brilliant.
  4. WARRIOR > Best movie nobody is see­ing. Rocky with two heroes and way bet­ter more intense fight scenes and Nick Nolte as Nick Nolte.
  5. THE GIRL WITH THE DRAGON TATTOO > Tried not to like it. Orig­i­nal had Mikael’s gen­er­ous awe; Hollywood’s Lis­beth is deeper, more compelling.
  6. HUGO 3D > Stun­ningly beau­ti­ful, although charm­ingly pre­dictable, and still won­der­fully magical.
  7. EXTREMELY LOUD AND INCREDIBLY CLOSE > In this modern-day, cloy­ing, epic quest, Odysseus is an 11 yo NYer with Asperg­ers. I sobbed at that damn answer­ing machine.
  8. MIDNIGHT IN PARIS > Clas­sic Woody Allen, although these days he looks much younger, has blond hair, and wears contacts.
  9. TINKER TAILOR SOLDIER SPY > Would knew such slow pac­ing could move so quickly. Method­i­cal spy thriller.
  10. MONEYBALL > Best sports busi­ness movie since Jerry Maguire. Flips the focus from “Show me the money,” to player results — “He gets on base.”
  11. MY WEEK WITH MARILYN > Love the act­ing style con­trasts high­lighted between Mar­i­lyn and Sir Lau­rence Olivier, yet both pre­fer younger romances.
  12. IRON LADY > A won­der­fully told love story dressed up in pearls to look like a world leader bio pic. Touch­ing, warm, and inspiring.
  13. BEGINNERS > The cos­tume party scene = most roman­tic pick-up ever. Arthur, the sub-title talk­ing dog, as funny as Jon Hamm’s uncred­ited Ted.
  14. BRIDESMAIDS > Start with a base of raunch­i­ness, add a dash of phys­i­cal com­edy, and warm until your heart says, “Ahhh.”
  15. WAR HORSE > If you get it on DVD, fast for­ward to the horse run­ning through barbed wire. Watch the next 7 min­utes of sol­diers cut­ting him free. Eject DVD and return.
  16. ALBERT NOBBS > Is a pathetic, unlike­able, gen­der­less shell of human being which holds lit­tle enter­tain­ment value because we never con­nect with him… err, her.
  17. TREE OF LIFE > Planet Earth with creepy voice overs and a dick­weed dad as the apex predator.
Posted in Learning | Leave a comment

Best Picture Quotes

What were some of your favorite quotes from movies this year? Please share in com­ments below.

Posted in Learning | Leave a comment