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Maurice Chevalier Tweet
in Influence
Influence
Be Essential!
in Influence
Recently came across this cartoon in Tony Karrer's eLearning Technology blog. Thanks to John Brentlinger at revJohn for introducing me to Tony's blog.
Smile!
in Influence
The following clip is a feel good prank from the agents at Improv Everywhere.
I love how in the write-up of the event, one of the agents talked about the joy of watching "victims" smile after the encounter.
Several years ago, I heard that Zig Ziglar's office answered the phone saying "It's a great day at the Ziglar Corporation." I liked that positive attitude and decide to make everyone at the office I was running answer the phone that way, but their hearts weren't in it and several shared how much they disliked being told exactly what to say. I said okay, but here are the critical criteria for answering the phone. You have to:
- Say Shreve Hall (the place we worked at)
- State your name
- Make the person on the other end smile
The team bought into that criteria and each came up with a unique way to encourage a smile. My favorite was a direct young man who simply said, "Smile this is Tim at Shreve Hall." What can you do today to make someone else smile?