Podcasts, Customer Experience Todd Chandler Podcasts, Customer Experience Todd Chandler

Five Star Ratings

Is giving a rating on Uber or AirBnB different than a normal customer survey? On these sites your ratings can make a big difference on someone's livelihood and they also rate you. So over time, your poor ratings could begin to reflect negatively on you.

On a recent episode of the podcast Question of the Day, they tackle this issue with quest host Brian Koppelman. Check it out: 97. What If Your Uber Driver Is Less Than ‘Uber’?

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Podcasts, Learning Todd Chandler Podcasts, Learning Todd Chandler

LEADING THE PEOPLE SIDE OF BUSINESS | Our New Podcast

I'm excited to announce that my buddy Todd Averett and I have started a new podcast called Leading the People Side of Business. It's leadership examined, explored and simplified. It's the podcast designed to help you be a more effective leader. You can subscribe to the podcast on iTunes.

Episode 1: It's all in your head
Exploring the thoughts and beliefs you have and how they impact your behavior as a leader, we review current cases of leaders' beliefs, review the practicality of classic management theory, and discuss questions you can use to assess your own leadership thinking.

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