Are you Observationally Lazy?

It’s easy to find advice and tips on how to give feedback, but much more difficult on how to collect feedback observations. What should you observe, what do you look for, and what benchmarks should you use? Join Todd Averett and I as they wrestle with these questions.

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PIGEONHOLES and LABELS | the dangers of over-generalizing

When we label groups with broad generalizations, we engage in stereotyping and risk missing key individual needs and differences. Todd Averett and I explore examples of less helpful brackets and discuss more effective ways to address groups of people.

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