survey
Is giving a rating on Uber or AirBnB different than a normal customer survey? On these sites your ratings can make a big difference on someone's livelihood and they also rate you. So over time, your poor ratings could begin to reflect negatively on you.
On a recent episode of the podcast Question of the Day, they tackle this issue with quest host Brian Koppelman. Check it out: 97. What If Your Uber Driver Is Less Than ‘Uber’?
I'm going to run a little experiment and complete every survey request I get for at least the next 90 days. Before I begin, I wanted to establish some criteria. Here's my reflections on good criteria after attending the Service Management Group (SMG) Forum.
Sure we should always listen to the customer, but what specifically should we ask them, and how do we get them to take the time to give us feedback? To examine this topic, I decided to do a review of customer surveys when I get asked to complete them. Here's the first in the series.
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