Tim, nice touch. I love the way you tied in to the larger marketing message that Southwest is currently promoting and developed an interactive, concrete way to drive the point home.
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CUSTOMER SURVEY | Five Guys
Sure we should always listen to the customer, but what specifically should we ask them, and how do we get them to take the time to give us feedback? To examine this topic, I decided to do a review of customer surveys when I get asked to complete them. Here's the first in the series.
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He wanted to see the offer, so he asked to hold my phone. I wanted the $2 off, so I let him. He wanted to check with his manager, so he started to walk off with my phone. I really like my phone, so I asked for it back.
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