CUSTOMER SURVEY REVIEWS | Initial Criteria

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I'm going to run a little experiment and complete every survey request I get for at least the next 90 days. Before I begin, I wanted to establish some criteria. Here's my reflections on good criteria after attending the Service Management Group (SMG) Forum.

Setting the criteria for reviewing customer surveys after attending the SMG (Service Management Group) Forum. Website: http://toddchandler.com

LEADING THE PEOPLE SIDE OF BUSINESS | Our New Podcast

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I'm excited to announce that my buddy Todd Averett and I have started a new podcast called Leading the People Side of Business. It's leadership examined, explored and simplified. It's the podcast designed to help you be a more effective leader. You can subscribe to the podcast on iTunes.

Episode 1: It's all in your head
Exploring the thoughts and beliefs you have and how they impact your behavior as a leader, we review current cases of leaders' beliefs, review the practicality of classic management theory, and discuss questions you can use to assess your own leadership thinking.