Why is emotional intelligence such an important ingredient in leadership success? Todd Averett and Todd Chandler share examples of managers exhibiting poor emotional intelligence and explore the two dimensions of improving EI: 1) how to recognize your own emotions and manage them, and 2) how to recognize the emotions of others and manage your relationships with them given that understanding.
Over 200 miles of training boiled down to 7 minutes. What a fantastic experience. My next one is May 14.
Is giving a rating on Uber or AirBnB different than a normal customer survey? On these sites your ratings can make a big difference on someone's livelihood and they also rate you. So over time, your poor ratings could begin to reflect negatively on you.
On a recent episode of the podcast Question of the Day, they tackle this issue with quest host Brian Koppelman. Check it out: 97. What If Your Uber Driver Is Less Than ‘Uber’?